About a month ago I placed an order for a Pottery Barn bookcase I found on sale in their summer catalogue. Being the PB junkie I am, I checked my finances and mustering every justification I had to the cause, I dialed the 1800 number. The bookcase I originally ordered was the Tower bookcase and IS NOT pictured on the left. Why? Because the only Tower bookcase PB had left was damaged on its way to me. To apologize for the inconvenience PB offered me an upgrade. The Landon bookcase, pictured left, is what I will receive for the same low price as the one I ordered on sale. This is one adversity I can honestly say I'm grateful for. Now we'll see if it will not only arrive in one piece but hold my healthy book collection.